Shipping policy

Shipping Policy — Aurora by Roos

Average Delivery Times

At Aurora by Roos, we aim to offer the best value for money by shipping our products directly from our suppliers. This allows us to significantly reduce transport, storage, packaging, and handling costs, enabling us to offer high-quality products at fair prices.

The total delivery time, including order processing, is typically 6–14 days.

Processing Time

Orders are processed within 2–4 business days and then shipped from our distribution center. We always do our best to process and dispatch your order as quickly as possible.

Delays

While 97% of all orders are delivered within the estimated timeframe, delays may still occur due to unforeseen circumstances such as customs inspections, high-volume periods, or carrier delays.

If you have any questions about your shipment, feel free to contact us at store@aurorabyroos.info.

Free Shipping

We offer FREE shipping on all orders, with no minimum order value required.

Please Check Your Shipping Information Carefully

To ensure smooth processing and delivery of your order, please double-check that your shipping information is complete and accurate.
Incorrect or incomplete details may cause delivery delays.

Important:
If a package is lost or becomes undeliverable due to incorrect or incomplete shipping information provided by the buyer, the buyer is responsible for the associated costs. In these cases, we are unable to provide a refund.

Lost Shipment

If you believe your shipment is delayed or lost, we recommend first contacting the local delivery carrier handling your package for the most up-to-date information.

If you still need help, you may also contact us at store@aurorabyroos.info and we will gladly assist you.

Track Your Order

Once your order has been shipped, you will receive an email containing your tracking number.
You can also track your package at any time through the “Track My Order” page on our website.

Tracking updates may take up to 5 days to appear after your order is placed.

Where Can I Find My Tracking Number?

Don’t worry — once your items have shipped, your tracking number will be:

  • Sent automatically to your email

  • Added to the Track My Order page on our website

If you did not receive your tracking number or if the link does not work, please contact us at store@aurorabyroos.info. We’re happy to help!